Shipping & Delivery
At TurtleHug, we work hard to deliver your order as quickly and smoothly as possible. Below you’ll find all the details regarding our shipping process.
Order Processing Time
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Orders are processed within 1–3 business days
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Orders are not processed or shipped on weekends or holidays
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During high-demand periods, processing times may be slightly extended
Shipping Times
Estimated delivery times after processing:
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United States: 5–10 business days
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Canada: 7–12 business days
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United Kingdom: 7–12 business days
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Australia: 7–14 business days
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International: 7–20 business days
Delivery times are estimates and may vary due to customs, carrier delays, or peak seasons.
Shipping Costs
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Free shipping may be available during promotional periods
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Shipping costs (if applicable) are calculated at checkout
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Shipping fees are non-refundable
Tracking Information
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Once your order ships, you will receive a tracking number via email
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Tracking updates may take 24–48 hours to appear
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If you do not receive tracking information, please contact us
Customs, Duties & Taxes
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International orders may be subject to customs fees, duties, or taxes
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These charges are the responsibility of the customer
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TurtleHug is not responsible for delays caused by customs processing
Incorrect Address
Please ensure your shipping address is correct at checkout.
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We are not responsible for orders shipped to incorrect addresses provided by the customer
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If an order is returned due to an incorrect address, additional shipping fees may apply
Lost or Stolen Packages
If your package is marked as delivered but you have not received it:
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Check with neighbors or your local carrier
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Contact us within 7 days of the delivery notification
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We will assist you in filing a carrier claim when applicable
Damaged Packages
If your order arrives damaged:
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Contact us within 7 days of delivery
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Include photos of the damaged item and packaging
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We will review and offer a replacement or resolution
Order Changes & Cancellations
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Orders can be modified or canceled within 12 hours of purchase
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After this period, orders may already be in processing or transit and cannot be changed
Contact Us
If you have any questions about shipping or delivery, please contact us at: